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This position works on call rotating shifts at the YWCA 20 hours a week providing advocacy services to families and individuals impacted by domestic violence. Responsibilities include receiving crisis calls, providing crisis intervention, housing self-sufficiency support, advocacy, shelter and transitional housing upkeep, and occasional client transportation.

Duties:

Answers crisis calls and responds to walk-in participants; provides crisis intervention and information; assists in creating personalized safety plans and/or determines appropriateness of Shelter protection; makes referrals to other service agencies as appropriate.

· Screens incoming clients according to established intake procedures.

· Discusses options and choices with residents; assessing the needs, development, and implementation of individualized service plans.

· Provides back up advocacy support to other areas of the agency as needed and assigned.

· Provides advocacy based case management

· Collaborates with community resources to effectively meet client’ needs, supporting community efforts in providing services.

· Accurately maintains required files and records of individual client services; inputting and maintaining data tracking and reporting requirements.

· Maintains strict confidentiality of participants at all times.

· Maintains security and safety of facility.

· Monitors compliance with program participant’s rights and responsibilities; interacts with participants to promote and model appropriate behavior.

Other duties of similar nature, responsibility and level of difficulty may be assigned as needed.

Minimum Employment Qualifications & Requirements:

· At least 1 year of relevant social service work

· Ability to work with women and families in crisis

· Ability to keep accurate records & logs

· Excellent telephone and communication skills

· Demonstrated ability to work independently and as part of a team

· Ability to set positive tone within organization

· Ability to maintain client boundaries

· Ability to maintain confidentiality under extreme pressure

· Valid driver’s license and auto insurance (provide Washington State driving record)

· Must pass Washington State criminal background check

Desirable Qualifications:

· Bi-Lingual

· Training related to counseling, crisis intervention and family violence

Job Type: Part-time

Pay: $18.65 per hour

Benefits:

  • Paid time off

Schedule:

  • 4 hour shift
  • Day shift
  • Holidays
  • Night shift
  • On call
  • Weekend availabiliy

This position provides a variety of advocacy services to domestic violence victims of domestic violence. Responsibilities include answering crisis calls, assisting in securing protection orders and other services; providing transportation to court, doctors, social service agencies, food banks and such services, and serving as a member of service teams.

Duties:

Serves as liaison for victims in areas of law enforcement and criminal justice to ensure clients receive fair and equitable treatment throughout the system; assists clients in securing protection orders; provides translation and support services

· Advocates for legal services and resource needs of clients; appears in court as necessary

· Answers crisis calls and provides crisis information

· Provides emotional support to clients during crisis periods; discusses options and choices with assigned caseload of clients; schedules work day to meet the needs of clients

· Assists clients in applying for appropriate social services

· Arranges and/or provides transportation for clients to necessary appointments such as legal, medical, social services, financial, housing etc.

· Maintains client files and collects statistics as requested. Submits files and reports as required. Provides follow-up with past clients as caseload allows

· Promotes cooperation between YWCA Yakima and external agencies; may serve on interagency teams, such as CCRT

· Provides back-up coverage for other advocates as needed

· Presents educational information to clients

· Serves as member of YWCA Yakima advocacy team; working closely with staff to provide services to clients

· Assists with transporting and sorting material donations

· Maintains confidentiality of shelter and clients at all time

· Performs related duties as assigned

Minimum Employment Qualifications & Requirements:

· Education and/or experience with Human Services, Criminal Justice, legal services

· Knowledge of Microsoft Office and computers

· Demonstrated oral and written communication skills

· Ability to work with clients under extreme stress in crisis situations

· Knowledge of the dynamics and legalities of family violence

· Ability to learn the operation of the legal and court systems governing family violence

· Ability to obtain a wide variety of social services and referral agencies

· Strong listening skills

· Ability to advocate for women and children victims of abuse

· Ability to keep accurate records and case files

· Knowledge of safety and security procedures

· Ability to work effectively as member of a team

· Ability to develop and conduct training and education programs

· Ability to work independently and as part of a team

· Ability to set positive tone within organization

· Ability to maintain confidentiality under extreme pressure

· Valid driver’s license and auto insurance (provide Washington State driving record)

· Must pass Washington State criminal background check

Desirable Qualifications:

· Bi-Lingual Proficiency

· Experience providing paralegal and/or social services

· Proficiency with Microsoft Office

Job Type: Full-time

 

Please submit a resume and cover letter to jgarcia@ywcayakima.org.

YWCA Yakima is an equal opportunity employer.