Join Our Team
This position works on call rotating shifts at the YWCA 20 hours a week providing advocacy services to families and individuals impacted by domestic violence. Responsibilities include receiving crisis calls, providing crisis intervention, housing self-sufficiency support, advocacy, shelter and transitional housing upkeep, and occasional client transportation.
Duties:
Answers crisis calls and responds to walk-in participants; provides crisis intervention and information; assists in creating personalized safety plans and/or determines appropriateness of Shelter protection; makes referrals to other service agencies as appropriate.
· Screens incoming clients according to established intake procedures.
· Discusses options and choices with residents; assessing the needs, development, and implementation of individualized service plans.
· Provides back up advocacy support to other areas of the agency as needed and assigned.
· Provides advocacy based case management
· Collaborates with community resources to effectively meet client’ needs, supporting community efforts in providing services.
· Accurately maintains required files and records of individual client services; inputting and maintaining data tracking and reporting requirements.
· Maintains strict confidentiality of participants at all times.
· Maintains security and safety of facility.
· Monitors compliance with program participant’s rights and responsibilities; interacts with participants to promote and model appropriate behavior.
Other duties of similar nature, responsibility and level of difficulty may be assigned as needed.
Minimum Employment Qualifications & Requirements:
· At least 1 year of relevant social service work
· Ability to work with women and families in crisis
· Ability to keep accurate records & logs
· Excellent telephone and communication skills
· Demonstrated ability to work independently and as part of a team
· Ability to set positive tone within organization
· Ability to maintain client boundaries
· Ability to maintain confidentiality under extreme pressure
· Valid driver’s license and auto insurance (provide Washington State driving record)
· Must pass Washington State criminal background check
Desirable Qualifications:
· Bi-Lingual
· Training related to counseling, crisis intervention and family violence
Job Type: Part-time
Pay: $18.65 per hour
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availabiliy
This position provides a variety of advocacy services to domestic violence victims of domestic violence. Responsibilities include answering crisis calls, assisting in securing protection orders and other services; providing transportation to court, doctors, social service agencies, food banks and such services, and serving as a member of service teams.
Duties:
Serves as liaison for victims in areas of law enforcement and criminal justice to ensure clients receive fair and equitable treatment throughout the system; assists clients in securing protection orders; provides translation and support services
· Advocates for legal services and resource needs of clients; appears in court as necessary
· Answers crisis calls and provides crisis information
· Provides emotional support to clients during crisis periods; discusses options and choices with assigned caseload of clients; schedules work day to meet the needs of clients
· Assists clients in applying for appropriate social services
· Arranges and/or provides transportation for clients to necessary appointments such as legal, medical, social services, financial, housing etc.
· Maintains client files and collects statistics as requested. Submits files and reports as required. Provides follow-up with past clients as caseload allows
· Promotes cooperation between YWCA Yakima and external agencies; may serve on interagency teams, such as CCRT
· Provides back-up coverage for other advocates as needed
· Presents educational information to clients
· Serves as member of YWCA Yakima advocacy team; working closely with staff to provide services to clients
· Assists with transporting and sorting material donations
· Maintains confidentiality of shelter and clients at all time
· Performs related duties as assigned
Minimum Employment Qualifications & Requirements:
· Education and/or experience with Human Services, Criminal Justice, legal services
· Knowledge of Microsoft Office and computers
· Demonstrated oral and written communication skills
· Ability to work with clients under extreme stress in crisis situations
· Knowledge of the dynamics and legalities of family violence
· Ability to learn the operation of the legal and court systems governing family violence
· Ability to obtain a wide variety of social services and referral agencies
· Strong listening skills
· Ability to advocate for women and children victims of abuse
· Ability to keep accurate records and case files
· Knowledge of safety and security procedures
· Ability to work effectively as member of a team
· Ability to develop and conduct training and education programs
· Ability to work independently and as part of a team
· Ability to set positive tone within organization
· Ability to maintain confidentiality under extreme pressure
· Valid driver’s license and auto insurance (provide Washington State driving record)
· Must pass Washington State criminal background check
Desirable Qualifications:
· Bi-Lingual Proficiency
· Experience providing paralegal and/or social services
· Proficiency with Microsoft Office
Job Type: Full-time
Please submit a resume and cover letter to jgarcia@ywcayakima.org.
YWCA Yakima is an equal opportunity employer.